Shipping Rates

• Processing Time: Orders received before 10 AM Eastern Standard Time (EST), Monday through Friday, will be processed the same day. Orders placed after 10 AM EST or on weekends/holidays will be processed the next business day.
• Free Shipping: Orders over $99 qualify for free UPS Ground Shipping to the continental U.S. (48 states), with delivery typically within 1 to 5 business days, excluding weekends and holidays.
• Expedited Shipping: UPS, FedEx, and DHL express services are available for an additional fee based on product weight and customer zip code. Faster shipping options may not be available for all models—please contact us at [email protected] for confirmation.

Shipping Schedule

• Orders placed before 10 AM EST will follow the provided delivery schedule. Orders placed after 10 AM EST will be delivered one business day later.
• Business days are defined as Monday through Friday, excluding national holidays.
• Delivery to Alaska and Hawaii may take longer.

Tracking Your Package

• A tracking number will be generated within 24 hours of shipment, and tracking information will be sent via email.
• If you have not received your order within 6 business days of the shipment date, contact us at [email protected].
• Unclaimed packages or inquiries not made within 30 days of shipment will be considered delivered, and no further claims or replacements will be issued.

Saturday Delivery Options

• Orders placed with 1-Day shipping on Friday will be delivered the next business day (Monday). Saturday delivery is available for an additional fee in certain regions, if placed before 10 AM EST on Friday.
• Contact our customer care team for Saturday delivery options.

Military Addresses

• Shipping to U.S. military addresses (APO, DPO, FPO) is only available through the United States Postal Service (USPS). FedEx services are not available for military addresses.
• Contact us to arrange shipping to APO, DPO, or FPO addresses.

International Shipping Policy

Availability

• American Oxygen LLC offers international shipping to select countries. However, not all products may be eligible for international delivery due to regulatory restrictions, shipping limitations, or manufacturer guidelines.
• Customers are encouraged to contact us at [email protected] before placing an order for international shipments to confirm availability and shipping costs.

Customs and Duties

• International customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in the product price or shipping fees at checkout.
• American Oxygen LLC is not responsible for any delays, issues, or additional costs that arise due to government restrictions or customs procedures in the customer’s country.
• It is the customer’s responsibility to ensure they are aware of and comply with their local import regulations, taxes, and restrictions before making a purchase.

Shipping Methods

• American Oxygen LLC partners with reliable carriers, such as UPS, FedEx, DHL, and USPS, for international shipments. Shipping options and carriers will vary depending on the destination country.
• Shipping Times: Delivery times vary based on the destination country, carrier, and any customs processing delays. Estimated delivery times will be provided at checkout or upon confirmation of the order.

International Return Policy

• International customers are subject to the same return policy as domestic customers, with the following additional considerations:
  • Return Shipping Costs: The customer is responsible for return shipping costs on international orders. Any customs fees, duties, or taxes associated with returning the product to American Oxygen LLC are also the responsibility of the customer.
  • RMA Process: As with domestic returns, all international returns must be initiated by obtaining an RMA (Return Merchandise Authorization) from customer service. Returns sent without an RMA will not be accepted.

Product Restrictions

• Certain products, including medical devices such as Portable Oxygen Concentrators (POCs), CPAP machines, and other respiratory equipment, may have shipping restrictions due to local laws or regulatory guidelines in the destination country. Customers should ensure they are aware of any import restrictions before placing their order.
• American Oxygen LLC is not responsible for delays, customs issues, or regulatory restrictions that may prevent a product from being delivered or imported. It is the customer’s responsibility to verify import regulations in their country prior to purchasing.
• In the event that a product cannot be shipped to the customer’s location, we will notify the customer and offer an alternative product or cancel the order with a full refund.

Lost or Delayed International Shipments

• American Oxygen LLC is not responsible for delays in international shipments caused by customs processing, carrier delays, or other unforeseen circumstances.
• If a shipment is lost in transit, we will work with the carrier to locate the package and initiate a claim if necessary. Refunds or replacements will be issued once the claim process has been completed.

International Warranty Claims

• Warranty claims for international orders will follow the same process as domestic orders, but customers are responsible for shipping the product back to American Oxygen LLC for warranty service. The customer is also responsible for any customs fees, duties, or taxes associated with warranty returns.

American Oxygen LLC is dedicated to ensuring customer satisfaction through transparent and fair policies regarding returns, refunds, and order cancellations. This section outlines the procedures and guidelines for managing these processes effectively.

Return Policy

Eligibility for Returns

• Timeframe: Customers may request a return within 30 days of the delivery date.
• Condition of Products: Returned items must be new, unopened, and in their original packaging. All items must include their serial number or UPC.
• Proof of Purchase: A valid receipt or order confirmation is required for all return requests.

Exclusions

• Opened or Used Items: For hygiene and patient safety, opened or used medical devices are not eligible for return.
• Hygienic Items: Returns are not accepted on hygienic items, such as CPAP masks and consumables that come into direct contact with the body.
• Items Without Serial Number or UPC: Items missing their serial number or UPC cannot be returned.
• Special Orders: Returns on special orders are handled on a case-by-case basis and are subject to our discretion.
• Late Returns: Returns must be initiated within 30 days of delivery. Items returned after this timeframe will not be eligible for a refund or exchange.
• Unnotified Returns: Items returned without prior notification will not be eligible for a refund or exchange.

Process for Initiating a Return

1. Contact Customer Service: Customers should reach out to American Oxygen’s Customer Service team via [email protected] or 786-755-8063 to initiate a return.
2. Provide Necessary Information: Customers must provide their order number, contact information, and reason for the return.
3. Receive Return Authorization: Upon approval, customers will receive a Return Merchandise Authorization (RMA) number and instructions for returning the product.

Refund Process

Refund Eligibility

• Refunds are issued for returned products that meet the Return Policy criteria.
• Shipping fees are non-refundable unless the return is due to an error on American Oxygen’s part.

Processing Time

• Once the returned item is received and inspected, refunds will be processed within 7-10 business days.
• Refunds will be issued to the original payment method used during the purchase.

Partial Refunds

• A minimum 25% restocking fee applies to cover the costs associated with inspection, testing, and restocking of returned items.
• In cases where only part of the order is eligible for a refund, customers will receive a refund for the eligible items minus the restocking fee.
• Non-returnable items will not be included in the refund amount.

Order Cancellation Policy

Cancellation Eligibility

• Orders can be canceled within 24 hours of placement, provided they have not yet been processed or shipped.
• Custom or special orders may have different cancellation terms as specified at the time of purchase.

Cancellation Process

1. Contact Customer Service Immediately: To cancel an order, customers must contact American Oxygen’s Customer Service team via [email protected] or 786-755-8063 as soon as possible.
2. Provide Order Details: Customers should provide their order number and relevant details to facilitate the cancellation process.
3. Confirmation of Cancellation: Upon successful cancellation, customers will receive a confirmation via email or phone.

Non-Cancellable Orders

• Orders that have already been processed or shipped cannot be canceled. In such cases, customers must follow the Return Policy to return the product after receipt.

Non-Returnable Items

Certain items are not eligible for return due to their nature or for safety reasons. These include:

• Opened or Used Items: For hygiene and patient safety, opened or used medical devices are not eligible for return.
• Hygienic Items: Returns are not accepted on hygienic items, such as CPAP masks and consumables that come into direct contact with the body.
• Items Without Serial Number or UPC: Items missing their serial number or UPC cannot be returned.
• Special Orders: Returns for special orders are subject to review and may not be accepted.
• Late Returns: Returns must be initiated within 30 days of delivery. Items returned after 30 days will not be eligible for a refund or exchange.
• Unnotified Returns: Items returned without prior notification will not be eligible for a refund or exchange.

Special Orders

Definition of Special Orders

• Special orders refer to products that are customized, require special handling, or are not regularly stocked by American Oxygen.

Return and Refund Terms

• Returns on special orders are handled on a case-by-case basis and are subject to American Oxygen’s discretion.
• Customers are advised to review these terms carefully before placing a special order.

Cancellation of Special Orders

• Due to the customized nature of special orders, cancellations may not be possible once production has commenced.
• If cancellation is permitted, it must be requested within the specified timeframe provided during the ordering process.

RMA Process

What is an RMA?

• A Return Merchandise Authorization (RMA) is a unique identifier provided by American Oxygen to manage and track return requests efficiently.

Steps to Obtain an RMA

1. Initiate Return Request: Contact Customer Service with your order details and reason for return.
2. Receive RMA Number: Upon approval, an RMA number will be issued along with detailed return instructions.
3. Prepare the Package: Securely package the item, including all original packaging and accessories. Clearly label the package with the RMA number.
4. Ship the Item: Follow the provided shipping instructions to return the item to the designated address.
5. Confirmation and Processing: Once the returned item is received and inspected, the refund or replacement process will begin as per the Refund Process guidelines.

Important Notes

• Returns without an RMA number will not be accepted.
• Customers are responsible for ensuring the RMA number is clearly visible on the return package.

Shipping Responsibility

Return Shipping Costs

• Authorized Returns: If the return is due to an error on American Oxygen’s part (e.g., incorrect or defective item), return shipping costs will be covered by American Oxygen.
• Customer-Initiated Returns: For returns not caused by American Oxygen’s error, customers are responsible for return shipping costs.

Shipping Method

• Customers are encouraged to use a trackable shipping service and purchase shipping insurance for returns valued over $50.

Risk of Loss

• Once the return shipment is sent, the customer bears the risk of loss or damage during transit. American Oxygen is not responsible for items lost or damaged during the return shipping process.

International Returns

• Returns from international orders are subject to additional shipping terms and may incur higher shipping costs. Customers should contact Customer Service for specific instructions and costs related to international returns.

Damaged or Defective Items

• In cases where items arrive damaged or defective, customers should notify American Oxygen within 7 days of receipt to arrange for return shipping and replacement or refund.

American Oxygen LLC is dedicated to providing high-quality refurbished medical equipment to ensure our customers receive reliable and safe products. This Refurbished Oxygen Concentrators and PAPs Warranty Policy outlines the terms and conditions governing the sale and warranty of refurbished Oxygen Concentrators and Positive Airway Pressure (PAP) devices.

Purpose

The purpose of this policy is to outline the terms and conditions governing the sale and warranty of refurbished Oxygen Concentrators and PAP devices provided by American Oxygen LLC. This policy ensures that customers receive high-quality refurbished medical equipment with reliable support and clarity regarding warranty coverage.

Scope

This policy applies to all refurbished Oxygen Concentrators and PAP devices sold by American Oxygen LLC. It covers the warranty terms, quality assurance processes, and user responsibilities related to the purchase and use of these refurbished medical units.

Definitions

• Refurbished Unit: A pre-owned Oxygen Concentrator or PAP device that has been returned, repaired, and restored to meet American Oxygen LLC’s quality and safety standards.
• Warranty: A guarantee provided by American Oxygen LLC covering the repair or replacement of refurbished units within a specified period.
• Technical Quality: The condition ensuring that a refurbished unit meets or exceeds the operational and safety standards set by American Oxygen LLC and relevant medical regulatory bodies.

Policy Statements

Warranty Coverage

• Duration: All refurbished Oxygen Concentrators and PAP devices come with a 1-year warranty from the date of purchase.
• Scope: The warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, unauthorized modifications, or external factors beyond American Oxygen LLC’s control.
• Remedies: During the warranty period, American Oxygen LLC will, at its discretion, repair or replace any defective unit or its components at no additional cost to the customer.

Usage Hours

• Variable Usage Hours: Refurbished Oxygen Concentrators and PAP devices are available with varying usage hours, reflecting each unit’s condition and prior usage. Customers may receive units with different hour counts, all of which have been thoroughly inspected to ensure they meet our standard life span and performance criteria.
• No Selection or Modification: Customers are not able to select or modify the usage hours of a refurbished unit. The allocation of usage hours is managed internally by American Oxygen LLC to ensure fairness and consistency. Upon purchase, the specific usage hours of the unit will be disclosed through the provided documentation.
• Standard Life Span Assurance: Regardless of the varying usage hours, all refurbished units undergo rigorous inspections to verify that they meet or exceed the standard life span expected for their models. This ensures that every unit sold is reliable and performs effectively throughout its intended usage period.
• Transparency: The predefined usage hours are determined based on thorough inspections and quality assessments to ensure the unit’s reliability and performance. Customers will be informed of the usage hours upon purchase through documentation provided with the unit.

Technical Quality Assurance

• Inspection Process: Every refurbished Oxygen Concentrator and PAP device undergoes a comprehensive technical quality inspection conducted by certified technicians to verify functionality, safety standards, and compliance with medical regulations.
• Certification: Units that pass the technical quality checks are certified as refurbished and deemed fit for resale, ensuring customers receive products that meet American Oxygen LLC’s high-quality and safety standards.

Compliance and Safety

• Regulatory Compliance: Refurbished Oxygen Concentrators and PAP devices comply with all applicable healthcare regulations and standards to ensure patient safety and device efficacy.
• Safety Features: All safety features of the original devices are inspected, tested, and verified to be fully functional in refurbished units.

Customer Responsibilities

• Proper Use: Customers are expected to use refurbished units in accordance with the provided user manuals and guidelines to maintain warranty coverage.
• Reporting Issues: Any defects or issues should be reported to American Oxygen LLC’s support team within the warranty period for timely resolution.
• Maintenance: Routine maintenance as recommended by American Oxygen LLC and the device manufacturer should be performed to ensure optimal performance and longevity of the refurbished unit.
• Medical Supervision: Customers should ensure that the use of Oxygen Concentrators and PAP devices is supervised by qualified healthcare professionals as required.

Exclusions

The warranty does not cover:

• Physical Damage: Accidental damage, spills, drops, or other physical harm to the unit.
• Unauthorized Repairs: Repairs or modifications performed by unauthorized personnel or service centers.
• Consumables: Items such as filters, tubing, masks, and other accessories that are subject to normal wear and tear.
• Environmental Factors: Damage caused by external conditions such as extreme temperatures, moisture, or power surges.
• Misuse: Damage resulting from improper use, alteration, or handling contrary to the provided instructions.

Policy Amendments

American Oxygen LLC reserves the right to amend this policy at any time. Customers will be notified of any significant changes through official communication channels, including updates on the company website and direct communications.

Contact Information

For any questions or support regarding refurbished Oxygen Concentrators, PAP devices, and this warranty policy, please contact:

• Customer Support: +1 786-755-8063
• Email: [email protected]
• Website: www.oxygen-equipment.com

Acknowledgment

By purchasing a refurbished Oxygen Concentrator or PAP device from American Oxygen LLC, customers acknowledge and agree to the terms and conditions outlined in this Refurbished Oxygen Concentrators and PAPs Warranty Policy.

American Oxygen LLC is committed to providing high-quality products and ensuring customer satisfaction through comprehensive warranty and Return Merchandise Authorization (RMA) policies. This section outlines the various aspects of our warranty offerings, the RMA process, and the procedures for handling warranty claims.

Product-Specific Warranties

Each product listing on the American Oxygen website explicitly states the warranty period and whether it is provided by the manufacturer or by American Oxygen LLC. In cases where warranty information is not specified, the following standard warranties apply:

CPAPs and BPAPs

• New Machines: 2 years
• Refurbished CPAP Machines: 1 year
• CPAP Masks: 3 months
• CPAP Accessories: 30 days

Portable Oxygen Concentrators (POCs)

• New POCs: 3 years
• Open Box POCs: 2 years
• Refurbished POCs: 1 year

Stationary Oxygen Concentrators (SOCs)

• New SOCs: 3 years
• Open Box SOCs: 2 years
• Refurbished SOCs: 1 year
• Batteries and Columns (New): 1 year
• Other Oxygen Accessories: 30 days

Disposable Items

• No Warranty: Disposable items are not covered under warranty due to their consumable nature.

Manufacturer vs. American Oxygen Warranty

• Manufacturer Warranty Claims: Warranty claims related to the manufacturer are processed through American Oxygen LLC on behalf of the customer. This ensures a streamlined and efficient resolution process.
• Lead Time for Repairs or Exchanges: Depending on the manufacturer, the lead time for repairs or exchange decisions may range from 2 weeks to 3 months.
• Customer Updates: Customers will receive regular updates on the progress of their warranty claims throughout the repair or exchange process.

When the Warranty Begins

• Commencement of Warranty: The warranty period begins on the date of delivery of the product to the customer. This ensures that the warranty coverage aligns with the actual usage period of the product.

RMA (Return Merchandise Authorization) Process

RMA Authorization

• Pre-Authorization Requirement: Before returning any product, customers must obtain an RMA (Return Merchandise Authorization) or other approval from American Oxygen LLC. Returns submitted without prior authorization will not be accepted.

Customer Responsibilities

• Return Shipping Costs: Customers are responsible for covering the shipping costs to return the product to American Oxygen LLC.

American Oxygen LLC Responsibilities

• Return Shipping Costs: American Oxygen LLC will cover the cost of shipping the repaired or replaced unit back to the customer.

RMA Steps

1. Initiate Return Request: Contact American Oxygen’s Customer Service with your order details and reason for the return.
2. Receive RMA Number: Upon approval, an RMA number will be issued along with detailed return instructions.
3. Prepare the Package: Securely package the item, including all original packaging and accessories, and clearly label the package with the RMA number.
4. Ship the Item: Follow the provided shipping instructions to return the item to the designated address.
5. Processing and Confirmation: Once the returned item is received and inspected, the repair or replacement process will commence as per the Refund Process guidelines.

Important Notes:

• RMA Requirement: Returns without an RMA number will not be accepted.
• Visibility of RMA Number: Ensure the RMA number is clearly visible on the return package to prevent processing delays.

Exclusions

The warranty does not cover the following:

• Normal Wear-and-Tear: Components such as columns, filters, and other consumable parts that naturally wear out over time.
• Damage Due to Misuse: Any damage resulting from improper use, unauthorized repairs, or lack of proper maintenance.
• Consumables: Items like masks, hoses, or filters that come into direct contact with the patient and are considered consumables.
• Accidental Damage: Any accidental or consequential damage not related to product defects.
• Unauthorized Modifications: Products that have been altered or modified without authorization from American Oxygen LLC.

Warranty Claim Process

To file a warranty claim, customers should follow these steps:

1. Contact Customer Service: Reach out to American Oxygen’s Customer Service team via [email protected] to initiate the warranty claim process.
2. Provide Proof of Purchase: Submit a valid receipt or order confirmation to verify the purchase.
3. Detailed Description: Provide a comprehensive description of the issue, including any relevant details or circumstances leading to the problem.
4. Additional Information: American Oxygen LLC may request further information or images to assess the validity of the warranty claim.
5. RMA Issuance: If the claim is approved, an RMA number will be issued, and instructions for returning the product will be provided.
6. Assessment and Resolution: Upon receiving the returned product, American Oxygen LLC will inspect it and determine the appropriate resolution, whether it be a repair, replacement, or refund.

Refunds

• Eligibility: If eligible for a refund, the amount will be processed to the original payment method used during the purchase.
• Processing Time: Refunds may take up to 7-10 business days to reflect in the customer’s account.

Note: It is essential to ensure that all warranty claims comply with the terms and conditions outlined in this policy. Customers are encouraged to maintain all relevant documentation and follow the prescribed processes to facilitate timely and efficient resolutions.

Communication Policy for Warranty Claims

To ensure clarity, security, and transparency in all transactions, and to effectively resolve any warranty claims, all communication related to warranties—including proposals and responses—will be handled exclusively in writing via email. This procedure allows both parties to maintain a detailed and verifiable record of each stage in the claim process, minimizing misunderstandings and providing a documented reference that protects both the customer and the company. No warranty claim management will be conducted via telephone.

 

 

American Oxygen LLC is dedicated to providing exceptional customer support to ensure a positive experience with our products and services. This Customer Support Policy outlines how customers can reach our support team, the services we offer, response times, and how we handle various customer needs.

Contact Information

Customers can reach American Oxygen LLC’s customer support team through the following channels:

• Phone: +1 786-755-8063
• Email: [email protected]
• Business Hours: Monday to Friday, 9:00 AM to 5:00 PM EST.

Response Time

• Prompt Replies: We strive to respond to all customer inquiries within 24-48 hours during regular business hours.
• After-Hours Inquiries: For inquiries received after business hours or during holidays, responses will be provided on the next business day.

Support Services

• General Product Inquiries: Our support team is available to answer questions about products, including technical specifications, usage instructions, and compatibility with other devices.
• Order Status: Customers can request updates on their order status, including tracking information, expected delivery times, and any shipment delays.
• Warranty and Repairs: Assistance is provided for warranty claims, repair requests, and guidance on how to initiate the RMA (Return Merchandise Authorization) process.
• Returns and Cancellations: Our team will help customers with the return and cancellation process, including any issues related to refunds, restocking fees, and shipping.

Product Setup Assistance

• Setup Guidance: We offer product setup guidance for all medical devices, including Portable Oxygen Concentrators (POCs), CPAP machines, and other respiratory equipment.
• Troubleshooting Help: Customers can reach out for help with understanding manuals, setting up equipment, and troubleshooting common issues.

Technical Support

• Basic Support: American Oxygen LLC provides basic technical support for troubleshooting issues related to our products.
• Remote Assistance: While we do not offer in-home setup or repair services, we can guide customers remotely to resolve minor technical issues or provide instructions for returning the device for repair.
• Complex Issues: For complex technical issues, customers may be referred to the manufacturer’s support team or a qualified technician.

Returns and Warranty Claims

• Initiate RMA: For returns and warranty claims, customers are required to contact customer support to initiate the RMA (Return Merchandise Authorization) process.
• Return Guidance: Once the RMA has been provided, our team will guide the customer through the return shipping process and provide updates regarding repairs or replacements.

After-Sales Support

• Continued Assistance: Our commitment to customer satisfaction extends beyond the sale. Customers can contact us for after-sales support, including guidance on product care, maintenance, and replacement of consumable parts (e.g., filters, batteries, and columns).

Customer Feedback

• Valuing Feedback: We value customer feedback and encourage customers to share their experiences or suggest improvements.
• Submission Channels: Feedback can be sent via email to [email protected].
• Review and Action: We strive to review and address all feedback to improve our services and products continuously.

Dispute Resolution Policy

This Dispute Resolution Policy outlines the process for resolving any disputes that may arise between customers and American Oxygen LLC regarding purchases, warranties, or other issues related to our products or services.

Customer Support Resolution

• Initial Step: In the event of any disputes regarding purchases, warranties, or other issues related to products or services, customers are encouraged to contact American Oxygen LLC’s customer support team as the first step in resolving the issue.
• Direct Communication: We strive to resolve disputes quickly and fairly through direct communication with our customers.

Communication Policy for Dispute Resolution

 

To ensure clarity, security, and transparency in all transactions, and to effectively resolve any disputes, all communication related to dispute resolution—including proposals and responses—will be handled exclusively in writing via email. This procedure allows both parties to maintain a detailed and verifiable record of each stage in the dispute resolution process, minimizing misunderstandings and providing a documented reference that protects both the customer and the company. No dispute management will be conducted via telephone.

Escalation to Management

• Unresolved Issues: If a dispute cannot be resolved through customer support, the matter may be escalated to management.
• Request for Review: Customers can request management review by sending an email to [email protected], providing a detailed explanation of the issue and any relevant documentation.
• Response Time: We will respond to escalated disputes within 3-5 business days, aiming for a resolution within this time frame.

Arbitration Agreement

• Binding Arbitration: For disputes that cannot be resolved through the customer support and management escalation process, both parties agree to settle the dispute through binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or a similar recognized arbitration body.
• Arbitration Location: The arbitration will take place in Miami, Florida, or another mutually agreed location.
• Costs: Each party is responsible for their own legal fees and arbitration costs, unless otherwise decided by the arbitrator.

Exceptions to Arbitration

• Exclusions: This arbitration agreement does not apply to claims related to fraud, intellectual property infringement, or any other claim for which injunctive relief is sought. In such cases, either party may file a lawsuit in a court of competent jurisdiction.

Governing Law

• Applicable Law: This dispute resolution policy, as well as any disputes arising from purchases or use of the American Oxygen LLC website, shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Waiver of Class Action

• Individual Basis: Both parties agree that any dispute resolution proceedings will be conducted only on an individual basis and not as a class action, collective action, or other representative action.
• Class Action Waiver: By agreeing to this policy, you waive any right to participate in a class action lawsuit or class-wide arbitration.

Time Limits for Disputes

• Initiation Period: Any dispute arising from the purchase or use of American Oxygen LLC’s products must be initiated within one year of the date the issue arose.
• Invalid Claims: Claims made after this period will be considered invalid.

Prescription Requirement

• In compliance with FDA regulations, most of the medical devices sold on our website, such as oxygen concentrators, CPAP machines, and BiPAP machines, require a valid doctor’s prescription before they can be shipped. This ensures that customers are using these devices under proper medical supervision.
• Replacement parts and accessories, such as CPAP masks, filters, tubing, and batteries, do not require a prescription.

Why a Prescription is Required

• Prescriptions are mandated by the FDA to ensure that patients are diagnosed and monitored by a healthcare provider who can assess the appropriate treatment.
• Devices like oxygen concentrators and CPAP machines directly affect health and require proper calibration, which should only be performed by a physician.

How to Submit Your Prescription

• Customers can submit a copy of their valid prescription through one of the following methods:
  • Email: Send a scanned or digital copy to [email protected].
  • Fax: Submit your prescription via fax to +1-786-755-8063 (int. 3).
  • Upload: Some product pages may allow you to upload your prescription directly during the purchase process.

Prescription Expiration

• Prescriptions typically remain valid for one year from the issue date, unless otherwise specified by your healthcare provider. If your prescription has expired, you will need to obtain a new one to place an order.

Prescriptions from Licensed Providers

• We accept prescriptions from licensed healthcare providers, including medical doctors (MD), osteopathic doctors (DO), physician assistants (PA), and nurse practitioners (NP).
• Prescriptions must include:
  • Provider’s full name and contact information.
  • Patient’s name.
  • Device prescribed, dosage (if applicable), and any specific settings or requirements.

Customer Responsibility

• It is the customer’s responsibility to ensure that the prescription is submitted promptly after placing an order. Orders for prescription-required items will not be processed until the prescription is received and verified by our team.
• For faster processing, please send the prescription at the time of purchase.

American Oxygen LLC provides multiple secure payment options to facilitate a smooth and safe purchasing experience for our customers. This Payment Policy outlines the accepted payment methods, sales tax, currency, order processing, payment security, handling payment issues, and refunds for canceled orders.

Accepted Payment Methods

• Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.
• PayPal: Customers can use PayPal for secure payments.
• Financing Options: If available, customers may also use approved financing options. Details are provided at checkout.
• Other Methods: We also accept payments via Stripe and Intuit, providing customers with multiple secure options.

Sales Tax

• Calculation: Sales tax is calculated based on the shipping address and is applied at checkout. The amount may vary depending on state and local regulations in the U.S.
• Responsibility: Customers are responsible for any applicable taxes, duties, or fees associated with their order.

Currency

• Listing Currency: All prices on the website are listed in U.S. Dollars (USD).
• International Customers: International customers are responsible for converting prices to their local currency and for any associated currency conversion fees charged by their payment provider.

Order Processing

• Processing Trigger: Orders are processed once payment is received and verified.
• Payment Issues: If there are any issues with the payment, such as a declined transaction or payment processing delays, the customer will be notified via email.

Payment Security

• Encryption: All transactions on our website are processed using SSL encryption and other security protocols to protect customers’ personal and financial information.
• Data Storage: We do not store credit card information. Payment processing is handled by secure third-party providers like PayPal, Stripe, and Intuit, which comply with the PCI DSS (Payment Card Industry Data Security Standard).

Payment Issues

• Immediate Contact: If there is an issue with processing a payment, such as a declined card or incorrect billing information, customers will be contacted immediately to resolve the issue.
• Order Hold: The order will not be processed until the payment is successfully completed.

Refunds for Canceled Orders

• Eligibility: Refunds for canceled orders (within the specified timeframes) will be issued to the original payment method.
• Processing Time: Refunds will be processed within 7-10 business days after the cancellation request is processed.

The Legal Disclaimer section provides important information regarding the limitations of liability, medical advice, third-party content, and compliance with regulations. This ensures that customers are aware of the boundaries and responsibilities associated with the use of our products and services.

Medical Device Disclaimer

• Informational Purposes Only: The information provided on the American Oxygen LLC website is for informational purposes only and is not intended to serve as a substitute for professional medical advice, diagnosis, or treatment. All medical devices, including oxygen concentrators and CPAP machines, should be used under the guidance of a qualified healthcare provider.
• Consult Healthcare Provider: Customers are advised to consult their healthcare provider before purchasing or using any products from our website. The use of medical devices without proper medical consultation may result in harm, and American Oxygen LLC cannot be held responsible for such consequences.

No Guarantee of Results

• No Specific Outcomes: While we provide detailed product information and guidance, we do not guarantee specific outcomes or results from the use of any products sold. Individual results may vary depending on the customer’s medical condition and the usage of the product.
• Liability Disclaimer: American Oxygen LLC disclaims any liability for misuse of products or failure to follow the manufacturer’s instructions.

Third-Party Content

• External Links: Our website may contain links to third-party websites or services that are not owned or controlled by American Oxygen LLC. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. Customers are encouraged to read the terms and policies of any third-party sites they visit.
• Risk of Third-Party Interactions: Any interactions with third-party websites linked from American Oxygen LLC are at the customer’s own risk.

Liability Limitations

• Indirect Damages: To the fullest extent permitted by applicable law, American Oxygen LLC and its employees, agents, and affiliates shall not be liable for any indirect, incidental, or consequential damages (including loss of profits, revenue, data, or other intangible losses) arising from the use or inability to use our products or services, even if American Oxygen LLC has been advised of the possibility of such damages.
• Maximum Liability: Our total liability for any claim relating to the use of our products or website will not exceed the amount paid by the customer for the specific product at issue.

Force Majeure

• Exemption from Liability: American Oxygen LLC shall not be held liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, war, government actions, labor disputes, supply shortages, or shipping disruptions.

Compliance with Regulations

• Regulatory Standards: All products sold on our website comply with relevant regulatory standards, including FDA (Food and Drug Administration) approval, where applicable.
• Customer Responsibility: Customers are responsible for ensuring that the products they purchase comply with the regulations in their country or region.

Limitation of Liability

This Limitation of Liability section defines the boundaries of American Oxygen LLC’s responsibility concerning the use of our website, products, and services.

General Limitation

• Scope of Limitation: To the fullest extent permitted by applicable law, American Oxygen LLC, its employees, agents, affiliates, and contractors shall not be held liable for any indirect, incidental, special, or consequential damages that may arise from the use of our website, products, or services, including but not limited to:
  • Loss of profits, revenue, or data.
  • Damages for business interruption.
  • Loss of goodwill, business reputation, or anticipated savings.
  • Any other intangible losses.
• Advisement of Possibility: This applies even if American Oxygen LLC has been advised of the possibility of such damages.

Product Liability

• Limitation on Claims: Our liability for any claims relating to the use of our products shall be limited to the amount paid by the customer for the product at issue.
• Improper Use Disclaimer: American Oxygen LLC is not liable for damages arising from improper use of the products, failure to follow the product instructions, or modification of the product by the customer.

No Liability for Third-Party Actions

• Third-Party Services: American Oxygen LLC is not responsible for any third-party actions or services that affect your use of our products, including but not limited to shipping carriers, third-party websites linked from our site, or external service providers.
• Customer Responsibility: Customers are responsible for understanding the terms and conditions of third-party services they use in conjunction with our products.

No Liability for Delayed Shipments or Product Availability

• Force Majeure Events: American Oxygen LLC is not liable for any delays in shipping or product availability due to factors outside our control, such as supply chain issues, natural disasters, strikes, or other force majeure events.
• Delivery Timelines: Delivery timelines are provided as estimates and may be subject to unforeseen delays.
• Notification and Options: Customers will be notified of significant delays, and options such as refunds or alternative product arrangements may be offered in certain cases.

No Liability for Improper Maintenance or Modifications

• Maintenance Responsibility: American Oxygen LLC cannot be held responsible for damages or issues caused by improper maintenance or unauthorized modifications of products.
• Compliance with Guidelines: Customers are expected to follow all maintenance guidelines provided in the product manuals and instructions.
• Warranty Voidance: Failure to comply with the maintenance instructions may void the product’s warranty and limit American Oxygen LLC’s liability for any related claims.

Exclusions of Liability

American Oxygen LLC’s liability is excluded in the following cases:

• External Factors: Loss or damage caused by external factors such as accidents, electrical faults, or exposure to environmental hazards (e.g., water damage).
• Safety Instructions: Damage caused by failure to follow safety instructions or guidelines provided by the manufacturer or American Oxygen LLC.
• Normal Wear and Tear: Any claims relating to normal wear and tear, including replacement parts such as filters, columns, or other consumable components.

Maximum Liability

• Cap on Liability: In any event, American Oxygen LLC’s total maximum liability for any claims arising from the use of our website, products, or services will not exceed the total purchase price of the products involved in the claim, regardless of the legal basis for the claim (e.g., contract, tort, warranty).

In cases where specific guidance is not provided within these policies, we encourage both our customers and team members to act in good faith and apply common-sense practices that prioritize fairness, transparency, and mutual respect. Should any unusual circumstances or unique cases arise that are not directly addressed, we are committed to working collaboratively with our customers to find a fair and reasonable resolution. Customers are invited to reach out to our support team to discuss any such situations.

https//:www.oxygen-equipment.com

American Oxygen LLC is located at 8140 NW 29th St, Doral, FL 33122, USA. You can contact us via phone at (786) 755-8063 or email at [email protected].