Frequently Asked Questions (FAQ)
1. How long does it take to receive my portable oxygen concentrator?
Delivery time varies depending on the machine model and import availability. Generally, shipping takes between 3 to 5 business days, depending on the season or USA location.
2. How can I place an order?
You can purchase online directly from our website or by phone with one of our advisors. +1 (786) 755-8063
3. How can I contact you for assistance or support?
✅ WhatsApp (button at the bottom of the page)
✅ Email: [email protected]
✅ Live Chat (Chatbot on our website)
4. Do portable oxygen concentrators run on batteries?
Yes, most of our models include rechargeable batteries with an autonomy of up to 8 hours, depending on the model and oxygen level used.
5. What is the difference between continuous flow and pulse flow?
- Pulse Flow: Oxygen is delivered only when the user inhales, optimizing battery duration.
- Continuous Flow: Oxygen flows constantly, recommended for users with higher oxygen needs.
6. Are portable oxygen concentrators approved for air travel?
Yes, most of our models are FAA-certified (Federal Aviation Administration) and can be used on commercial flights.
7. How long does a portable concentrator battery last?
Battery life depends on the model:
- Standard batteries last between 3 and 5 hours.
- Extended batteries can last up to 8-10 hours on a single charge.
8. What is the lifespan of a portable oxygen concentrator?
Portable concentrators typically last 5 to 7 years, depending on usage and maintenance.
9. Do these units come with a warranty?
Yes, all our concentrators come with a manufacturer’s warranty. The warranty duration varies by brand and model, typically between 1 and 3 years.
10. How do I know which portable oxygen concentrator is right for me?
If you’re unsure which model is best for you, contact us, and one of our experts will help you select the ideal concentrator based on your medical needs and lifestyle.
11. What does “certified pre-owned concentrator” mean?
These are tested and refurbished devices to ensure they work like new as need it.
12. How long is the warranty for pre-owned concentrators?
Warranty duration varies by model, but most include a limited 6-month to 1-year warranty.
13. Do these units come with batteries and accessories?
Yes, all concentrators include batteries and original accessories in excellent condition.
14. Can I travel with a certified pre-owned concentrator?
Yes, all our models are FAA-approved for air travel.