Shipping Policy

  • Shipping Rates

Orders received before 10 AM Eastern Standard Time, Monday through Friday, will be processed for shipment the same day. Orders placed on the weekend or after the 10 AM EST cut-off will be processed the following business day. All orders over $99 are eligible for Free UPS Ground Shipping (to all continental United States 48 states – meaning you’ll typically have your order within 1 to 5 business days, excludes weekends and holidays). 

Need your supplies faster? For an additional fee depending on the product weigh and client zip code, we also offer: UPS, FedEx and DHL express services. 

Please note that Faster Shipping may not be available for certain models. Please contact us at [email protected] to confirm the immediate availability of your product if you require expedited service.

Orders placed before 10 AM EST will follow the schedule below. Orders placed after 10 AM EST will be delivered in one additional business day to the schedule below. * Business Day = Monday through Friday, excluding national holidays

* All estimates exclude Alaska and Hawaii. Delivery times may be longer to AK and HI addresses. 

* Shipping times may vary depending on location and any unexpected delays such as storms, train derailments, missed packages at depots, etc.

  • Tracking Your Package

All orders placed will have a tracking number generated within 24 hours of shipment. All tracking numbers will show up-to-date tracking information online.

The tracking number will be sent to you in an automatic email once it is available. 

Please contact our email [email protected] if you do not receive your order 6 business days after the shipment date of your order.

  • Saturday Delivery Options

Orders placed on Friday with regular 1-Day shipping will be delivered on the following business day, Monday. If you require Saturday delivery, there is an additional fee to deliver on a non-business day.

Please call our contact numbers to discuss Saturday Delivery options with one of our Customer Care Specialists. Saturday Delivery is not available in all regions. Please note that your order must be placed before 10 AM Eastern Standard Time on Friday in order to be delivered the following Saturday with this option.

  • Military Addresses

Shipping is available to U.S. military addresses (APO, DPO, and FPO) only through the United States Postal Service (USPS). If you require shipping to one of these types of addresses, FedEx service will not be available.

Please contact us to ship your order to an APO, DPO or FPO address.

  • International Customers

Please contact us before your order is subimitted to ship items internationally.

  • Other Policies

All services provided, including the advertisement, ordering, sale, delivery, instruction, and setup of the products, are performed solely by oxygen-equipment.com and independently of the manufacturer.

Many of our products have two prices displayed: a “Retail Price” and an “Our Price”. Our Price is the price you’ll pay when you check out online and pay with a credit card or PayPal. “Retail Price” is the price that we will charge your insurance carrier. This higher amount covers a host of additional expenses associated with billing and collecting from insurance carriers, including, but not limited to, claim submission, documentation gathering, collection efforts, appeals efforts and write-offs of uncollectable claims. “Retail Price” is the greater of the Medicare Allowable Amount (maximum amount Medicare will pay for a covered health product) or the Manufacturer Suggested Retail Price.