Shipping Rates

Processing Time: Orders received before 10 AM Eastern Standard Time (EST), Monday through Friday, will be processed the same day. Orders placed after 10 AM EST or on weekends/holidays will be processed the next business day.
Free Shipping: Orders over $99 qualify for free UPS Ground Shipping to the continental U.S. (48 states), with delivery typically within 1 to 5 business days, excluding weekends and holidays.
Expedited Shipping: UPS, FedEx, and DHL express services are available for an additional fee based on product weight and customer zip code. Faster shipping options may not be available for all models—please contact us at [email protected] for confirmation.

Shipping Schedule

Orders placed before 10 AM EST will follow the provided delivery schedule. Orders placed after 10 AM EST will be delivered one business day later.
Business days are defined as Monday through Friday, excluding national holidays.
Delivery to Alaska and Hawaii may take longer.

A tracking number will be generated within 24 hours of shipment, and tracking information will be sent via email.
If you have not received your order within 6 business days of the shipment date, contact us at [email protected].
Unclaimed packages or inquiries not made within 30 days of shipment will be considered delivered, and no further claims or replacements will be issued.

Orders placed with 1-Day shipping on Friday will be delivered the next business day (Monday). Saturday delivery is available for an additional fee in certain regions, if placed before 10 AM EST on Friday.
Contact our customer care team for Saturday delivery options.

Shipping to U.S. military addresses (APO, DPO, FPO) is only available through the United States Postal Service (USPS). FedEx services are not available for military addresses.
Contact us to arrange shipping to APO, DPO, or FPO addresses.

American Oxygen LLC offers international shipping to select countries. However, not all products may be eligible for international delivery due to regulatory restrictions, shipping limitations, or manufacturer guidelines.
Customers are encouraged to contact us at [email protected] before placing an order for international shipments to confirm availability and shipping costs.

International customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in the product price or shipping fees at checkout.
American Oxygen LLC is not responsible for any delays, issues, or additional costs that arise due to government restrictions or customs procedures in the customer’s country.
It is the customer’s responsibility to ensure they are aware of and comply with their local import regulations, taxes, and restrictions before making a purchase.

American Oxygen LLC partners with reliable carriers, such as UPS, FedEx, DHL, and USPS, for international shipments. Shipping options and carriers will vary depending on the destination country.
Shipping Times: Delivery times vary based on the destination country, carrier, and any customs processing delays. Estimated delivery times will be provided at checkout or upon confirmation of the order.

International customers are subject to the same return policy as domestic customers, with the following additional considerations:
- Return Shipping Costs: The customer is responsible for return shipping costs on international orders. Any customs fees, duties, or taxes associated with returning the product to American Oxygen LLC are also the responsibility of the customer.
- RMA Process: As with domestic returns, all international returns must be initiated by obtaining an RMA (Return Merchandise Authorization) from customer service. Returns sent without an RMA will not be accepted.

Certain products, including medical devices such as Portable Oxygen Concentrators (POCs), CPAP machines, and other respiratory equipment, may have shipping restrictions due to local laws or regulatory guidelines in the destination country. Customers should ensure they are aware of any import restrictions before placing their order.
American Oxygen LLC is not responsible for delays, customs issues, or regulatory restrictions that may prevent a product from being delivered or imported. It is the customer’s responsibility to verify import regulations in their country prior to purchasing.
In the event that a product cannot be shipped to the customer’s location, we will notify the customer and offer an alternative product or cancel the order with a full refund.

American Oxygen LLC is not responsible for delays in international shipments caused by customs processing, carrier delays, or other unforeseen circumstances.
If a shipment is lost in transit, we will work with the carrier to locate the package and initiate a claim if necessary. Refunds or replacements will be issued once the claim process has been completed.

Warranty claims for international orders will follow the same process as domestic orders, but customers are responsible for shipping the product back to American Oxygen LLC or the manufacturer for warranty service. The customer is also responsible for any customs fees, duties, or taxes associated with warranty returns.